We offer a limited warranty covering manufacturing defects for 1 year on electric items and 90 days on all other items purchased from an authorized seller of our brands located within New Zealand. This warranty does not cover normal wear and tear, or negligence. Glass damage is not covered under our limited warranty.
This warranty policy covers products from the following brands managed and distributed by C Group Limited:
• Merchants and Advocates
• Hario New Zealand
• Poursteady New Zealand
• Ratio New Zealand
• Origami New Zealand
• IMPRESS New Zealand
All warranties comply with New Zealand consumer guarantees rules and adhere to New Zealand warranty laws. This means that our products come with guarantees that cannot be excluded under the New Zealand Consumer Law.
If you would like to initiate a warranty claim, please contact us at either:
• Email: hello@merchantsandadvocates.com
• Phone: 03 366 7370
In your message, please include your proof of purchase and a description of the basis of your claim. You will be responsible for paying your own shipping costs for your warranty claim, but may be reimbursed or credited if the product is found to be faulty.
WE HEREBY DISCLAIM ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
For further assistance, please contact our customer service team at the above email addresses.